Privacy Policy
Introduction
Welcome to Khi Tam Health Hub. This website is operated by KHI TAM TRADING LIMITED (Company Number: 15271299), registered in England and Wales (“we”, “us”, “our”).
For the purposes of data protection law, KHI TAM TRADING LIMITED is the Data Controller.
We are committed to protecting your personal data and respecting your privacy in accordance with the UK General Data Protection Regulation (UK GDPR), the Data Protection Act 2018 and other applicable UK laws.
Information We Collect
We may collect and process the following types of personal data.
Contact Information
Name, email address and phone number when you contact us, complete a form or book a
consultation.
Appointment Information
Details relating to bookings, therapy sessions and communications with our clinic.
Health Information
As a wellness provider we may collect sensitive health related information (Special Category Data)
voluntarily provided by you to tailor treatments or consultations to your specific needs.
Technical Information
IP address, browser type, device type and interaction data collected through cookies and analytics
tools.
How We Use Your Information
We use your personal data for the following purposes.
Providing Services
To provide therapy sessions, consultations, training programmes, and related services.
Booking and Administration
To manage appointments, send confirmations and reminders, and communicate with you.
Personalisation
To tailor our services to your individual needs and wellbeing goals.
Legal and Regulatory Compliance
To comply with legal obligations, including tax and regulatory requirements.
Website Analytics and Marketing
To improve our website and measure advertising performance, including the use of tools such as the Meta Pixel (subject to your consent).
Legal Obligation
Under UK GDPR we rely on the following lawful bases:
Contract
Processing necessary to provide services you have booked.
Consent
For marketing communications and certain data processing activities, including cookies and health data where applicable.
Legitimate Interests
To improve our services, maintain website security, and operate our business effectively.
Legal Obligation
To comply with tax reporting and regulatory requirements.
Processing of Health Data
Health information is classified as special category data under UK GDPR.
We process this data only where:
- You have provided explicit consent, and/or
- Processing is necessary for the provision of health or wellness services.
You have the right to withdraw your consent at any time. Please note that this may affect our ability to provide certain services safely.
Cookies and Tracking Technologies
We use essential cookies required for website functionality, analytics cookies to help improve website performance and marketing cookies including the Meta Pixel to measure advertising effectiveness.
Marketing cookies are only activated with your consent through our cookie banner.
You may withdraw consent at any time through the cookie banner or through your browser settings.
Data Sharing and Third Parties
We do not sell your personal data.
We may share your data with trusted third parties where necessary, including:
Meta Platforms, Inc.
For advertising analytics and campaign performance monitoring, subject to consent.
Payment Processors
For secure transaction processing.
Professional Advisors
Including accountants, auditors and legal advisors.
All third parties are required to process your data securely and in accordance with data protection laws.
International Data Transfers
Some of our service providers may process data outside the UK.
Where this occurs, we ensure appropriate safeguards are in place, including the use of the UK International Data Transfer Agreement (IDTA) or the UK Addendum to Standard Contractual Clauses, to protect your personal data.
Data Retention
We retain personal data only for as long as necessary for the purposes outlined in this policy.
Typical retention periods include:
- Client and health records: up to 6–8 years after your last appointment
- Booking and financial records: up to 6 years for legal and tax purposes
- Marketing data: until you withdraw consent
We may retain data for longer where required by law or for legitimate business purposes.
Data Security
We take appropriate technical and organisational measures to protect your personal data, including:
- Secure storage systems
- Restricted access to authorised personnel only
- Use of secure service providers
While we take all reasonable steps, no system can be completely secure, and we encourage you to take care when sharing personal information online.
Your Rights
Under UK data protection law, you have the right to:
- access the personal data we hold about you
- request correction of inaccurate data
- request deletion of your personal data where applicable
- object to certain types of processing
- request transfer of your data to another provider
- withdraw consent at any time (where applicable)
You also have the right to lodge a complaint with the Information Commissioner’s Office (ICO) if you believe your data has been handled improperly.
Contact Information
If you have any questions about this Privacy Policy or how your data is handled, please contact:
KHI TAM TRADING LIMITED
Attn: Data Protection Officer
Email: info@khitamhealthhub.com
Address:
91 Pathfield Road
London
SW16 5PA
Changes to This Policy
We may update this Privacy Policy from time to time to reflect changes to our services legal obligations or data processing practices.
Any updates will be published on this page, and the Effective Date will be updated accordingly.